If you are not satisfied with your purchase from MAC Hair Design for any reason, and you wish to return an item, please let us know within 14 days from the date of receipt of your order either by emailing us at firstname.lastname@example.org or by telephone on (021) 482 3708.
Any returned goods must be unopened and in its original packaging, etc. For health protection and hygiene reasons, we are unable to offer refunds, replacements or exchanges on any items that have been opened, or any product with a hygiene seal that has been broken.
Please return any items to: MAC Hair Design, Crestfield Centre, Glanmire, Cork.
We regret that we cannot refund the cost of shipping. Items purchased more than 14 days on receipt cannot be returned.
Can I return an item to the salon?
Yes. If you wish, you can certainly return an item directly to the salon for an exchange or refund. Please ensure to firstly either email or telephone to inform us of your intent to return an item, and make sure to quote your contact details and item purchase details.
As outlined above, any returned items must be in its original packaging and have original tags, etc.
It is standard policy for us to refund the amount to the original form of payment, so the salon staff will not refund you. We will refund to the credit/debit card which was used as payment through our website using the secure online payment system – please allow a few working days for this to be processed.
What do I do if I want to return a gift?
If you wish to return a gift from our online store, and you don’t have the receipt or order number, please contact us by email or telephone, and we will endeavour to assist you.
How long does it take before I receive a refund?
Once a returned item has been inspected and we issue a refund, you can normally expect it to show in your account within 5 working days. However, depending on your bank and/or credit card provider, this may sometimes vary slightly.